CompuBoutique ("we" and "us") is the operator of (www.compuboutique.com) ("Website"). By placing an order through this website, you are agreeing to the terms below. These are provided to ensure that both parties are aware of and agree to this agreement to protect each other and set expectations about our service.
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all of your items at the time of purchase. In this case, we will deliver the available products and contact you to inform you if you would prefer to wait for the pending item to be replenished or if you would prefer us to process a refund.
2.1 Return due to a change of mind
CompuBoutique will gladly accept returns due to a change of mind as long as we receive a return request within 10 days of receipt of the item and it is returned to us in the original packaging, unused and in resale condition.
The return shipment will be at the customer's expense and you must organize your own shipment.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed by email.
(CompuBoutique) will refund the value of the returned goods but will NOT refund the value of any paid shipping.
We will only reimburse the cost of shipping for products that we ship due to error or manufacturing defects.
2.2 Returns under warranty
Our products are guaranteed against manufacturing defects or defective materials. To benefit from the warranty, you must have your legible dated original purchase receipt. The warranty does not cover damage due to normal use and conditions, incorrect installation of the software, misuse, defective repair, disassembly by unauthorized persons, use of incorrect voltages, incidents derived from acts caused by external agents (fire, lightning, floods, humidity ). , etc), no screen, no damage, no software, no input loader, incorrect settings or changes to the appliance that do not meet the safety standards of the appliance.
Repair by the authorized service technician does not affect the expiration date of the warranty. Improper handling of the product voids the warranty on all products (no exceptions). Mobile phones must come with an original case that matches the phone's imei number. All products awaiting technical support updates must wait until we contact the customer. The waiting time is not in the compuboutique but in the technical services. Technical support would determine if your products can be repaired or replaced with a new one.
3. Delivery conditions
3.1 National transit time
In general, domestic shipments are in transit from 2 to 7 days
3.2 International transit time
We do not ship internationally.
3.3 Shipping time
Orders are generally shipped within 3 business days of order payment.
Our warehouse operates Monday through Friday during standard business hours, except for national holidays when the warehouse will be closed. In these cases, we take steps to ensure that shipping delays are kept to a minimum.
3.4 Change of delivery address
Compuboutique cannot change the shipping address you provided at checkout. If you have not sent the article yet, the best thing you can do is contact our customer service, they will give you the guidelines to proceed.
3.5 Sending PO Box CompuBoutique will not deliver to PO Box addresses using only postal services. We are unable to offer courier services to these locations.
3.6 Out of stock items
If an item is out of stock, we will cancel and refund the out of stock items and ship the rest of the order.
3.7 Delivery time exceeded
If the delivery time has exceeded the expected time, please contact us so we can conduct an investigation.
4. Follow-up notifications
Upon shipment, customers will receive a tracking link from which they can follow the progress of their shipment. on the latest updates made available by the shipping provider.
5. Packages damaged in transit
If you find that a package is damaged during transportation, if possible, please reject the package from the courier and contact our customer service. If the package was delivered without your being present, please contact customer service. The communication channels are found in the "contact" menu option.
6. Duties and taxes
6.1 Tax on
sales Sales tax will be applied to the price of the goods at the time of payment.
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped. If an order has already been shipped, see our refund policy.
8. Insurance The
Packages are insured against loss and damage up to the value indicated by the courier.